The Challenge AngelList serves venture funds and companies with software. On the company side of AngelList. the cap table and fundraising solutions faced a challenge as they grew: how to scale scheduling for sales and customer support calls while delighting customers.
The existing solution, Calendly, lacked the flexibility and advanced features needed for their workflows. This resulted in scheduling inefficiencies, which directly impacted the team's ability to deliver a seamless customer experience. AngelList began searching for a solution that could better align with their needs.
After exploring several alternatives, including Chili Piper, AngelList discovered Cal.com through Twitter. Its open-source nature and robust feature set immediately caught their attention.
The Implementation Transitioning to Cal.com was swift and efficient for AngelList. The migration process was completed in just a few hours, with the primary challenge being the replacement of Calendly links across their help center, automated emails, and codebase.
Both the customer support and sales teams adopted Cal.com for scheduling external meetings. Notably, the platform required no customizations, as it worked seamlessly out of the box. To enhance their workflows, AngelList utilized webhooks to integrate Cal.com with their homegrown CRM system and Slack.
The Features Cal.com provided AngelList with several key features that enhanced their scheduling process:
Embedded Calendar: A direct integration on their website's contact page, streamlining customer interactions.
Instant Meeting Feature: A game-changing feature that enables law firms to book and initiate calls instantly.
Cal.com’s seamless timezone management ensured scheduling accuracy, while its availability settings were intuitive and easy to configure.
Instant Meetings is the best example of a measurable improvement Cal.com has made for AngelList. It enables law firms representing our cap table customers to instantly open a Zoom call with us with the click of a button. Law firms perform much of the equity admin work for our customers, so it’s important to provide them with excellent support.
The Impact Cal.com improved AngelList’s approach to scheduling, particularly through its instant booking feature. This capability not only saved law firms time, and therefore their customers money, but also improved overall satisfaction by reducing time-to-resolution for inquiries.
Key measurable outcomes included:
Enhanced Customer Delight: Instant bookings impressed AngelList's law firm partners and other key clients.
Improved Team Collaboration: The platform’s robust feature set facilitated better coordination across departments.
The Verdict AngelList’s experience with Cal.com exceeded their expectations, especially compared to previous tools like Calendly. The instant meeting feature stood out as a unique differentiator, enabling unparalleled convenience.
As AngelList continues to grow, Cal.com has proven to be a scalable solution that adapts to evolving scheduling needs. The team highly recommends Cal.com to businesses seeking a robust, user-friendly scheduling platform with advanced features like instant bookings.
The basic scheduling meets all of our expectations, but the instant booking feature enables us to exceed expectations and delight our partners.
For businesses aiming to streamline their scheduling processes, AngelList’s success story highlights why Cal.com stands out as a trusted solution.
